The Intersection of E-government and Language Integration
The digitalization of public administration has fundamentally changed how citizens access their basic rights. However, for those with a migrant background, e-government often becomes an insurmountable barrier rather than a gateway to services. eMATES is a European project designed to bridge the digital divide that isolates adult migrants by combining media literacy with the practical skills needed to navigate online public services across Europe.
Our mission is to support the integration of these citizens, helping them navigate digital bureaucracy and information flows with confidence, ultimately enabling them to fully exercise their European citizenship. The core challenge lies in a “double exclusion”: the linguistic and technological hurdles to accessing essential services (such as taxes, healthcare, and residency documents), coupled with a vulnerability to online misinformation that hinders social and civic inclusion.
Results and impact
True socio-digital integration for migrants remains a challenge, as many e-government systems are not designed with inclusivity or multilingualism in mind. eMATES aims to reduce the marginalization of adult migrants by developing training pathways that merge language learning (A1, A2, B1 level) with digital operational skills. The project strives to transform L2 language learning in European Union as a precious tool of integration and autonomy by adults with migrant background.
Key Objectives of the eMATES Project:
Empowering Educators: Enhancing the capacity of adult educators and facilitators who work with migrant communities by providing innovative methodologies for digital inclusion.
Competence Framework: Defining a specific set of Media Literacy and E-government skills tailored to the real-world needs of adult migrants.
Interactive Learning Tools: Developing educational resources and a dedicated digital platform to simplify access to public online services in A1, A2, B1 levels.
2024-1-ES01-KA220-ADU-000246433
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.
